Serenity Therapeutic Massage, LLC
 
Optimizing your performance through wellness

Policies

Appointment & Cancellation Policy


Sick and Illness Policy



Serenity Therapeutic Massage, LLC has a Cancellation Policy in place and would appreciate if you would acknowledge it. I understand that life happens but I require that you contact me if you are not able to keep your appointment.

Since all Massage services are by appointment I will ask for a major credit card to hold your Massage appointment. You will not be charged until Massage services are rendered unless you do not call or no-show for your appointment! If you need to cancel an appointment I require at least 24 hours notice. If you call after that time your credit card will be charged half the service fee.

Last minute cancellations and no-shows will result in full service charges or voidance of gift certificates. Fees are non-refundable and have no cash value on future appointments.  Also, please call if you are running late as this will avoid any charges to your credit card.  Please arrive 10 minutes prior to your appointment to allow for new client information to be filled out if you are a new client. 

If you are late you will receive only the amount remaining of your scheduled appointment. You will be considered a "No-Show" if you are not there at your appointment 15 minutes after the scheduled appointment time and if there was no phone call to cancel or reschedule. For example if you were scheduled for 9am and you do not show until 9:15am and you do not call you will be considered a No-Show. I will charge for your full appointment.

If you are not familiar to where my location is I suggest you leave a few minutes early so that you will arrive promptly for your appointment.  Please call Serenity Therapeutic Massage, LLC if you have any questions about the Appointment and Cancellation Policy 908-472-5170.

In addition to the above policies I would like to ask that if you are sick please do not come in. Please re-reschedule your appointment so that I can take care of you when you are feeling better.


Thank You,

Andrea Mariani, CMT

Serenity Therapeutic Massage, LLC

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